These Terms and Conditions ("Terms") govern access to and use of the Fraterly platform ("Platform", "Service"), a SaaS service for the administrative, documentary and operational management of Masonic Lodges, Grand Lodges and Grand Orients, available through the domains fraterly.online and app.fraterly.online.
By accessing or using the Platform, the Customer and authorized Users agree to be bound by these Terms in full. If you do not agree with any of these Terms, you must not use the Platform.
1. Definitions
Customer — the individual or legal entity that contracts the Service and is commercially and financially responsible for the subscription.
Lodge — the base Masonic operational unit managed within the Platform (secretariat, treasury, sessions, library, members).
User — any individual with access credentials to the Platform, including Backoffice administrators, account administrators and Masonic members (Masons).
Mason — a User with an active Masonic profile, with access to the main Application after completing the Onboarding process.
Onboarding — the guided process, following contracting, of filling in the entity's essential data and defining its first responsible members.
2. Nature of the Service
Fraterly is provided as multi-tenant SaaS, accessible through a web browser and, where applicable, a dedicated mobile application. The Customer does not need to install local software or maintain its own infrastructure.
The Platform is available in six languages — European Portuguese, Brazilian Portuguese, English, Spanish, Italian and French — and has been designed for multi-country, multi-currency operation, without this constituting an automatic guarantee of compliance with the legislation of each country in which the Customer operates.
3. Trial Period
Every subscription starts with a free trial period of 60 (sixty) calendar days, with no credit card required, during which every feature of the Platform is unlocked without restriction, including those of the Pro and Premium plans.
To continue after the Trial Period, the Customer chooses a plan and registers a payment method. Otherwise, access is suspended at the end of the trial and the data is kept for the retention period described in section 6.
4. Contracting, Plans and Pricing
The Service is contracted entirely online, from the institutional website. The brother who subscribes on behalf of the lodge takes the office of Secretary on the Platform and may register the other brethren and offices.
Available commercial plans (Basic, Pro and Premium), their prices and included features are those published on the institutional website at the time of contracting, in reais, euros or dollars. Fraterly reserves the right to change plans and prices for new contracts and future cycles, upon appropriate prior notice, with no retroactive effect on periods already paid.
5. Payments and Billing
Payment of monthly or annual fees is processed through the payment methods supported by the Platform. Non-payment by the due date may result in suspension of access to the Service. All prices shown are exclusive of applicable taxes, unless stated otherwise.
6. Cancellation, Termination and Fate of Data
Cancellation — the Customer may cancel the subscription at any time. Paid features remain available until the end of the cycle already paid, unless immediate suspension is legally or contractually justified.
Amounts already paid — the current cycle is not refunded on a pro rata basis, except where mandatory law provides otherwise.
Data retention and deletion — after cancellation, the Customer’s data is retained for 30 (thirty) calendar days, during which the Customer may request reactivation of the subscription or export of their data. After that period, the data is permanently and irreversibly deleted, except for billing records kept for tax purposes.
7. Suspension of the Service
Fraterly may suspend, in whole or in part, the Customer's access to the Platform in the event of non-payment, use in violation of these Terms or applicable law, or the need to protect the security of the Platform for other Customers. Suspension does not, by itself, constitute cancellation.
8. Data Ownership and Portability
Data, documents, minutes, works and other records uploaded or generated by the Customer remain owned by the Customer or by the Masonic entity that legitimately holds them. Fraterly processes this data solely for the purpose of providing the contracted Service, under the applicable Privacy Policy. The Customer may request export of their data while the subscription is active, during the post-cancellation retention period.
9. Service Availability
Fraterly makes reasonable efforts to ensure high availability of the Platform but does not guarantee uninterrupted availability, and occasional downtime may occur due to scheduled maintenance, product evolution, third-party failures or force majeure. Fraterly does not, through these Terms, assume binding service-level (SLA) commitments with guaranteed percentage values.
10. Infrastructure and Subcontracting
The Platform is hosted on cloud infrastructure from a recognised provider, located in Brazil. Fraterly may engage subcontractors for ancillary services (e-mail delivery, payment processing, technical support), remaining responsible for ensuring they meet equivalent security and confidentiality obligations. Any international data transfers follow the safeguards required by the GDPR and the LGPD.
11. Information Security
- Strong authentication, with support for multi-factor authentication (MFA) for administrative and critical profiles.
- Access control by role, institutional context and Masonic degree, with logical segregation between entities.
- Document classification by confidentiality level.
- Audit logging with a change trail.
- Encryption of credentials and sensitive secrets.
The Customer is responsible for maintaining good internal security practices, particularly in permission management and the use of strong authentication when available.
12. Customer Responsibilities
- Appoint the administrators responsible for managing the entity on the Platform.
- Keep the entity's and Users' data up to date and accurate.
- Promptly remove or deactivate access for Users who no longer should have it.
- Ensure that use of the Platform complies with applicable law and third-party rights.
- Verify that use of the Platform complies with the rules applicable to their Lodge, Grand Lodge or Grand Orient.
13. Limitation of Liability
To the maximum extent permitted by Portuguese law, Fraterly shall not be liable for indirect damages, loss of profits, or loss of data resulting from misuse of the Platform by the Customer. Nothing in these Terms is intended to exclude liability that cannot be legally excluded under Portuguese law, namely in cases of intent or gross negligence.
14. Intellectual Property
The Fraterly brand, software, design and documentation are the property of Fraterly or its licensors. The Customer is granted a limited, non-exclusive, non-transferable license to use the Platform for the duration of the subscription.
15. Confidentiality
Each Party undertakes to keep confidential all non-public information of the other Party to which it has access in connection with the performance of the Service, using it solely for the purposes set out in these Terms, except where legally required to disclose it.
16. Changes to These Terms
These Terms may be updated periodically by Fraterly. Material changes will be communicated to the Customer with reasonable notice. Continued use of the Platform after an update takes effect constitutes acceptance of the new version.
17. Governing Law and Jurisdiction
These Terms are governed by Portuguese law. Any dispute arising from the interpretation, validity or performance of these Terms shall be subject to the exclusive jurisdiction of the courts of the district corresponding to Fraterly's registered office in Portugal, without prejudice to mandatory consumer-protection rules that determine a different jurisdiction where the Customer is an individual consumer.
18. Final Provisions
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in effect. These Terms, together with the Privacy Policy, constitute the entire agreement between the Parties regarding the subject matter herein.