Operational support
Questions about usage, secretariat, treasury, attendance, documents and product flows.
Support
Support centre
Choose the problem type, describe what is happening and send it to the responsible team.
Technical incident
Login error, downtime, slowness, form failure, GPS issue or unexpected behaviour.
Account and contracting
Plans, billing, responsible people, permissions, onboarding, structure changes or commercial questions.
Describe the problem
The more detail you provide, the faster and more accurate the team’s answer will be.
Example of a well-described ticket
"When trying to approve the minutes on Secretary → Minutes, clicking Approve shows the error 403 Forbidden. It happens in Chrome 124 on Windows 11. The Secretary can approve, but the Worshipful Master cannot."
What to include
✓ Page or section where the problem occurred
✓ Browser and operating system (Chrome, Safari, Windows, iOS…)
✓ Exact error message, if any
✓ Steps to reproduce the problem
4hfirst response
24htypical resolution